Return Policy | Fresh Wrap USA

At Fresh Wrap USA, we are committed to providing high-quality products and ensuring our customers are satisfied with their purchase. If you're not completely happy with your order, we make it easy to return items.

Return Eligibility:

  • Time Limit: Returns must be requested within 30 days of receiving the order.
  • Condition: All items must be unused, in their original packaging, and in resellable condition.
  • Proof of Purchase: A receipt or order confirmation is required to process returns.

How to Initiate a Return:

  • Contact Us: Email our team at sales@freshwrapsusa.com or call (123) 456-7890 to request a return authorization (RA) number.
  • Prepare Your Package: Pack the items securely in their original packaging and include your RA number in the package.
  • Ship the Return: Ship your return to the address provided by our customer service team. Ensure proper packaging to avoid damage during transit.

Refunds:

  • Processing: Once we receive and inspect your return, we’ll notify you about the approval of your refund. Approved refunds will be processed within 5-7 business days.
  • Payment Method: Refunds will be credited back to your original payment method.
  • Shipping Costs: Shipping fees are non-refundable, and return shipping is the responsibility of the customer unless the return is due to an error on our part.

Exchanges:

We do not offer direct exchanges. Please return the unwanted item for a refund and place a new order for the desired product

Non-Returnable Items:

  • Custom or personalized orders
  • Final sale or clearance items
  • Opened or used items

Damaged or Defective Products:

If your product arrives damaged or defective, please contact us within 7 days of receipt at sales@freshwrapsusa.com with details and photos. We will arrange for a replacement or a refund.

Thank you for choosing Fresh Wrap USA!