Frequently Asked Questions (FAQs) | Fresh Wrap USA

At Fresh Wrap USA, we want to ensure you have all the information you need. Below are some of the most commonly asked questions by our customers. If you don't find the answer you're looking for, feel free to contact us at sales@freshwrapsusa.com.

What types of products do you offer?

We offer a wide range of food packaging products, including eco-friendly wraps, containers, cups, lids, bags, and more. Our products are designed for both home and commercial use, focusing on sustainability and durability.

Do you offer custom or personalized packaging?

Yes, we offer custom packaging solutions, including personalized branding and specific sizes for bulk orders. For more information, please reach out to our wholesale team at sales@freshwrapsusa.com.

How can I place a wholesale order?

You can contact our wholesale team at sales@freshwrapsusa.com or call us at (123) 456-7890 to discuss bulk pricing, custom orders, and get a personalized quote. We’ll guide you through the ordering process.

What is your return policy?

We accept returns on unused and unopened items within 30 days of receipt. For detailed information, please visit our Return Policy page or contact us at sales@freshwrapsusa.com.

How long will it take to receive my order?

Standard shipping typically takes 5-7 business days, while expedited shipping options are available for faster delivery. Processing time for orders is 1-2 business days. For custom or bulk orders, processing may take longer.

Do you ship internationally?

Currently, we only ship within the United States. For international shipping inquiries, please contact us at sales@freshwrapsusa.com.

What are your shipping rates?

Shipping rates are calculated based on the weight, dimensions, and destination of your order. You can view the shipping options and costs during checkout. We also offer free standard shipping on orders over $100 within the continental U.S.

How can I track my order?

Once your order is shipped, you will receive a confirmation email with tracking information. You can use this to follow the status of your shipment.

What should I do if my order arrives damaged?

If your order arrives damaged, please contact us immediately at sales@freshwrapsusa.com with details and photos of the damage. We will arrange for a replacement or refund.

Do you offer eco-friendly products?

Yes, sustainability is a core focus at Fresh Wrap USA. We offer a variety of eco-friendly packaging solutions, including biodegradable and compostable options to help reduce environmental impact.

How do I contact customer service?

You can contact us via email at sales@freshwrapsusa.com or by phone at (123) 456-7890. Our customer service team is available to assist you with any questions or concerns.